Frequently Asked Questions

1. What is fombis.com?

fombis is the leading Business to Consumer e-commerce site. It is an online retail that enables anyone from anywhere in Ghana and from around the world to purchase different items/products through online.

3. I need to sign up before buying any Offer/Product?

No

5. Why has my order been closed?

Sometimes orders are closed for security reasons. If you received an email from us please follow the instructions here. If you do not receive an email, you can try to place the order again later.

7. Is my info safe?

Yes

9. I have paid for my order. Why does the order status still say Awaiting Payment?

Credit/Debit Card ? Please check whether you have placed repeat orders with the same price and same product from the one seller, but only paid for one of them.

10. I haven't received my parcel but it shows "Delivered".

The carrier is distributing your package now. Please wait in patience or check with local post offices or the carrier in the destination country. ....OR... Information of the carrier in the destination country, you may check the tracking number through https://global.cainiao.com/. And then click the highlighted place to visit their official wesite, where you will be able to find their contact information.

2. Why my card payment is failing?

During Anniversary Sale, a large amount of payments are being processed at the same time. Some online payment providers may experience an overload and temporarily take their service offline. We suggest that you use another payment method to place your order or wait and try again later.

4. I paid for my order already, but I haven’t received a message from my bank. What’s going on?

Because we are processing a high of amount payments at the same time, it might take a bit longer than usual before you get an update from your bank. If the order status says: Payment being verified, it means we’ve already started processing your payment. Please check your order status again in 6 hours.

6. Am I billed as soon as I join fombis.com?

No

8. Why should I subscribe newsletter?

marketpress is the leading Business to Consumer e-commerce site. It is an online retail that enables anyone from anywhere in Bangladesh and from around the world to purchase different items/products through online.

11. When will I get my refund?

Please take easy that the fund is guaranteed as Fombis knows how important your money is and we make sure that the refund is handled accordingly. Usually, it takes 3-20 business days, varying with different banks, for buyers to receive the refund after the refund is successfully processed by Fombis.

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